Privacy Policy | Shivkashi

1. Introduction

At Shivkashi ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with us:

Full name
Email address
Phone number
Delivery address
Payment information (processed securely through our payment gateway)
Date of birth (for age verification)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

IP address
Browser type and version
Operating system
Pages visited and time spent
Referring website URLs
Device information

3. How We Use Your Information

We use the collected information for the following purposes:

To process and fulfill your orders
To manage table reservations and bookings
To send order confirmations and updates
To communicate about your account and our services
To send promotional offers and newsletters (with your consent)
To improve our website and services
To respond to customer service inquiries
To comply with legal obligations
To prevent fraud and ensure security

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With third-party vendors who help us operate our website, process payments, deliver orders, and send communications.
Legal Compliance: When required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
With Your Consent: When you have explicitly given us permission to share your information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmission
Secure payment processing through PCI-compliant gateways
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Regular data backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

Essential Cookies: Required for the website to function properly (e.g., session management, cart functionality).
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
Preference Cookies: Remember your preferences and settings.
Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

7. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct any inaccurate or incomplete information.
Erasure: Request deletion of your personal data (subject to legal requirements).
Restriction: Request limitation of processing under certain conditions.
Portability: Receive your data in a structured, commonly used format.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw Consent: Withdraw previously given consent at any time.

To exercise any of these rights, please contact us at info@shivkashi.co.in.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order and transaction data is retained for a minimum of 7 years as required by Indian tax and accounting regulations.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@shivkashi.co.in
Address: Sector 6 A Market, Bhilai, Chhattisgarh, India
Phone: +91-1234567890